EXCHANGES

We want you to be completely satisfied with your order and experience.

We know shopping online sometimes requires exchanges to get the right fit.
Please follow the guidlines below for exchanging an item.

EXCHANGE QUALIFICATIONS:

We accept exchanges only – no refunds. Store credit will be issued if item is out of stock.

Exchanges are accepted only on claims filed via email within 15 days of postmarked delivery of your order. 

Exchanges need to be postmarked within 4 business days of filing an exchange claim with us. If you delay in returning, a store credit will automatically be issued upon receipt of your items.

All items must be unworn, unwashed, unmarked and suitable for resale.

Sale items are final, and exchanges are not accepted.

Customers are responsible for paying return AND exchange postage.

Once an item has been exchanged or store credit has been issued, sales are final.

If you are exchanging for an item that costs more, please include a check to cover the difference, payable to FIND NEW PATHS APPAREL, LLC, or an automatic store credit will be issued.

TO BEGIN REFUND PROCESS: Please email us at: Info@findnewpaths.net. Please include: Your name, order # and reason for exchanging product.

If qualifications to exchange are met, you will be emailed a Return Authorization #, Printable Exchange Form and our address to mail your exchange to.

Exchange form must be filled out and included with your return or a store credit will be issued instead.

All Customer Service requests will be answered 9am – 5pm Monday thru Friday Eastern Standard Time.

*ANY ITEMS THAT DON’T MEET THESE PARAMETERS WILL NOT BE ELIGIBLE FOR EXCHANGE OR STORE CREDIT.

If a product arrives to you with a defect/damage or we incorrectly sent the wrong size, color or item, a prepaid return label will be emailed to you for return and replacement item will be reshipped at our expense. Please email us details and a picture of issue.

Find New Path is not responsible for lost or stolen packages, or packages sent to an inaccurate address provided by customer. If an item returned to us, we will contact you.

If a package is marked as delivered to your address via USPS or UPS, we are unable to replace or refund. You will need to file a missing / stolen claim directly with USPS or UPS. Once we turn over a package to USPS or UPS, it becomes their full responsibility.

We greatly appricate you supporting our small business!!

Your friends at FNP